FAQs
General Questions
What areas do you serve?
We proudly serve Roswell, Dexter, and surrounding areas within approximately 15 miles. If you’re unsure if you’re within our service area, feel free to reach out!
What types of events can we book for?
We offer fire truck experiences for:
- Birthday parties
- School events
- Daycares
- Community events
- Parades
- Other family-friendly gatherings
Is this a real fire truck?
Yes! We use a real retired fire engine, not a replica, and all experiences are led by a professional firefighter.
Booking and Scheduling
How do I book an event?
Booking is easy! Simply select your package and complete our online booking form. A 50% deposit is required to secure your date.
When should I schedule the fire truck during the party?
We recommend scheduling your experience about 30 minutes after your party begins. This allows time for guests to arrive so no one misses out on the fun.
Does the time start when you arrive?
No—your booked time begins once setup is complete and the experience starts.
How far in advance should I book?
We recommend booking as early as possible, especially for weekends, as dates fill quickly.
Payments and Policies
What is your payment policy?
Full payment is required at the time of booking to secure your event date.
We offer convenient payment options, including Shop Pay Installments and Klarna, so you can reserve your experience now and pay over time if needed.
Why is full payment required at booking?
Because we reserve your specific date and time exclusively for your event, full payment ensures availability and helps us provide reliable scheduling for all customers.
What is your cancellation policy?
Because we reserve your specific date and time exclusively for your event, all bookings are final and non-refundable.
We understand that plans can change, and we will always do our best to reschedule your event when possible based on availability.
If we arrive and are unable to begin the event due to no host or guests present, it will be considered a no-show and no refund will be issued.
What happens if there is bad weather?
If weather conditions are unsafe, we will work with you to reschedule your event. Safety is always our top priority.
What if we need to reschedule?
We do our best to accommodate reschedules based on availability.
We understand plans can change and will work with you when possible.
What happens if no one is present at the event?
If we arrive and are unable to start due to no host or guests present, it will be considered a no-show and no refund will be issued.
Experience Details
What happens during the visit?
Depending on your package, kids may:
- Explore the fire truck
- Climb inside and sit in the seats
- Participate in interactive firefighter-led activities
- Enjoy ride rotations (select packages)
- Receive fun items like hats or badges
Do kids get to ride in the fire truck?
Ride opportunities are included in the Engine Company Adventure and Five Alarm Experience packages.
What is the Rapid Response Birthday package?
This is a short fire truck drive-by experience that includes:
- Lights-on arrival
- Birthday announcement
- Quick photo opportunity
Do you offer add-ons?
Yes! We offer add-ons such as:
- Mini Experience Upgrade for Rapid Response Birthday Package (hat, badge, extra photo time)
- 🛡️ Junior Firefighter Badge Ceremony
- Splash Zone for First Alarm Fun and Engine Company Adventure Packages
Safety
Is the experience safe?
Absolutely. Safety is our top priority.
All activities are:
- Supervised at all times
- Structured and controlled
- Led by a trained firefighter
Do you provide safety instructions?
Yes. We provide a brief safety overview before activities begin to ensure everyone has a safe and fun experience.
Event Preparation
Where should the fire truck park?
Please ensure there is adequate space (about 3 car lengths) for the fire truck to safely park and exit.
What should we do if our party is in the backyard or park?
If your gathering is away from the street, we recommend bringing guests toward the front or truck location during our visit so everyone can safely participate.
What should kids wear?
Comfortable clothing is recommended. Closed-toe shoes are preferred for safety.
Should food be served before or after?
We recommend planning food before or after the fire truck visit so kids can fully enjoy the experience.
Still Have Questions?
We’re happy to help!
Contact us anytime and we’ll make sure you feel confident and ready for your event.